Disrepair claim - T-2025-00002

CAS-260511101756499 · Disrepair Claim · Raised 11 May 2026

In progress

What is happening now

We are at the Triage and Acknowledge stage. It is being handled by Disrepair Team.

What you need to do

Nothing right now. We will come back to you when there is an update.

What you told us

How did the claim arrive?

Claim received date
11 May 2026
Source of claim
solicitor_letter
Solicitor / firm
Hodge Jones & Allen LLP
Solicitor / claim reference
HJA-2026-DR-0421

Hazards and Awaab's Law triage

Primary HHSRS hazard
Damp and mould growth
Other hazards also present (free text)
Excess cold Falls on stairs (loose handrail)
Awaab Emergency conditions met?
no
Vulnerable household members
child_under_5

Alleged defects

Defects alleged in the claim
Persistent damp and mould in kitchen and main bedroom for 8 months despite repeated reports. Visible black mould 1m+ patches. Child under 5 with diagnosed asthma. Heating boiler also intermittent. Loose stair handrail on upper landing.
Compensation claimed (if stated)
18500

Notes

Internal notes
Smoke test � high-risk damp/mould + vulnerable household.

What has happened so far

  1. 11 May 2026 Raised Your request reached us.
  2. 13 May 2026 Updated Currently: Triage and Acknowledge