Accessibility

This portal is built to WCAG 2.1 AA. We want every resident to be able to see the same information about their tenancy, repairs and rent.

How we support assistive technology

• A logical heading order and ARIA landmarks for header, navigation, main content and footer.
• A skip-to-content link that appears when you tab into the page.
• A visible focus outline on every control you can reach with a keyboard.
• Every form field has a real label — we never rely on placeholder text alone.
• Live regions announce progress through the repair form and the result when you send it.
• Reporting a repair lets you take a photo directly on a phone.
• Text colour meets a contrast ratio above 4.5:1 against its background.
• We honour prefers-reduced-motion and Windows High Contrast.
• A print stylesheet strips the navigation so rent statements and repair details print cleanly.

Choosing how you report a repair

When you report a repair you can choose between a picture, a grid of icons, or a plain list. The list is a full alternative, not a cut-down one — it holds exactly the same choices and lets you switch to it at any point without losing your place.

If something is hard to use

Please tell us. Email accessibility@propsys.example or speak to your housing officer. We treat accessibility complaints as a Stage 1 complaint under the Housing Ombudsman Complaint Handling Code.

Known issues

• Some pages depend on a service that can occasionally be unreachable. When that happens we show an empty state rather than an error.
• Sign-in is configured per environment. On a fresh deployment the sign-in link shows a "not configured" notice instead of failing silently.